Our mission at Alice + Whittles is to design and develop fashion essentials for the global citizen. Each project and idea embodies our aesthetic and ethical principles - design simplicity, craftsmanship and the careful use of sustainable materials. Going as far back as the raw materials, we are bringing the skills of local small scale producers/artisans from around the world together to create pieces with a history.
We build long term partnerships with our producers and are deeply engaged in the value chain; taking into consideration fair pay, working conditions, advance payments, improving the relative position of women and other disadvantaged groups and continued improvement in environmental standards while making beautiful products that our customers want and love.
This mission is something that embodies all our decisions and partnerships. We will constantly strive to better our practices while challenge ourselves to think out of the box in addressing the needs of our value chain and customers.
Send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + exchange requests must be made within 60 days of your order and are only available in the USA + Canada. Please note that all international orders are considered final sale.
*Sale items are eligible for exchange only
**Socks, laces and final sale items cannot be returned or exchanged.
*** Flash sale items are final sale.
Shoes must not have been used, altered or damaged. There must be no signs of wear - including dirty soles, marks, scratches, stains etc.
On all regular-priced orders, we will pay for your return shipping (once per order).
On orders that used a discount code, or any sale item, you will be responsible for shipping the package back to us.
All international orders are not eligible for return or exchange, and are final sale.
If you have any questions, please email firstname.lastname@example.org.
To request a return, visit the returns portal or email email@example.com within 60 days of your order date. You will receive instructions in your inbox with the next steps in 1-2 business days!
Yes! For all regular pricedorders placed in the USA + Canada, send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. We will provide onecomplimentary pre-paid shipping label per order (i.e. If you receive your exchanged item, and you'd like to return that pair, you will be responsible for shipping the package back to us).
Once we receive your package, please allow at 14 days for processing and inspection and we'll get back in touch with you!
Due to ongoing shipping delays on account of COVID-19, please expect some delays. We appreciate your patience during this time.
Hang tight :)