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Returns

To request a return or exchange, visit the returns portal or email returns@aliceandwhittles.com

Send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + exchange requests must be made within 60 days of your order.

*Sale items are eligible for exchange only
**Socks, laces and final sale items cannot be returned or exchanged.

On all regular-priced orders, we will pay for your return shipping!

On orders that used a discount code, or any sale item, you will be responsible for shipping the package back to us.

If you have any questions, please email support@aliceandwhittles.com.

To request a return, visit the returns portalor email support@aliceandwhittles.com within 60 days of your order date. You will receive instructions in your inbox with the next steps in 1-2 business days! 

Yes! For all regular priced orders placed in Canada, send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. 

Once we receive your package, please allow 14 days for processing and inspection and we'll get back in touch with you! Hang tight :)

#BeOutside (At a safe distance).