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Shipping Information

In Canada + USA

Carbon neutral shipping is free on orders over $100. Customs and duties are included in the price so you don’t ever have to worry about surprise fees upon arrival. 

On orders under $100, there is a small Green Shipping Fee of $15. This includes the cost of shipping + carbon offsetting your order. 

If you are outside of the USA + Canada, see below for details in your country.

Carbon neutral shipping is free on orders over $100 AUD. Customs and duties are included in the price so you don’t ever have to worry about surprise fees upon arrival.

On orders under $100, there is a small small Green Shipping Fee of $18 AUD. This includes the cost of shipping + carbon offsetting your order. 

Carbon neutral shipping is free on orders placed over 100€. Customs, duties and VAT are included in the price so you don’t ever have to worry about surprise fees upon arrival. 

On orders under 100€, there is a small fee of 12€. This includes the cost of shipping + carbon offsetting your order.

Please note the following countries that we do not ship to in the EU: Croatia, Czechia, Denmark, Poland, Romania and Sweden.

All shipments are free on orders placed over 100£. Customs, duties and VAT are included in the price so you don’t ever have to worry about surprise fees upon arrival. 

On orders under 100£, there is a small Green Shipping Fee of 10£. This includes the cost of shipping + carbon offsetting your order.

We also ship to the following countries: Hong Kong, New Zealand, Norway, Singapore, Switzerland, Akrotiri and Dhekelia, Guernsey, Isle of Man and Jersey.

We charge a flat rate of $40 USD for all shipments to the above noted regions. You are responsible for all duties and taxes for import.

You’ll receive an email confirmation along with your tracking number.

We ship orders as soon as possible so it’s not always possible to change shipping details. If you’d like to make a change, please contact us immediately at support@aliceandwhittles.com. We will do our best to catch it before it’s sent out!

Unfortunately, we are unable to deliver packages to P.O. boxes at this time. 

If your package has been lost or stolen please contact support@aliceandwhittles.com immediately.

Please contact support@aliceandwhittles.com immediately so we can do our best to make any requested changes before it is too late! We’re committed to shipping orders quickly, so if your order has already been released, we cannot guarantee that changes or cancellations can be made. Thank you for your understanding.

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